The Unspoken Quality Tool

An experienced auditor uses this tool to elicit more information than necessary. Quality engineers use it during investigations of anomalies to bring pertinent information to the surface. Quality inspectors use it during source inspections at a supplier to give the space for details not captured in the paperwork. And, quality managers use this tool to… Read More

How Much Kool-aid Are You Drinking?

There’s one thing we all believe in.  We all believe in the story we tell ourselves.  This story is a composite of our past experiences, what we’ve accepted as truth, stories from others, our continuously unfolding experience, and the reality of our environment we interact with. The problem is this story does not represent the… Read More