A couple of very good friends like the following letter to an old friend. I hope you will as well. Death my old friend. You are always so quiet but always there ready to give guidance unlike your sibling, life, who knows no end to expressing the desire to connect and grow. We walk through… Read More

An experienced auditor uses this tool to elicit more information than necessary. Quality engineers use it during investigations of anomalies to bring pertinent information to the surface. Quality inspectors use it during source inspections at a supplier to give the space for details not captured in the paperwork. And, quality managers use this tool to… Read More

The questions we ask about our problems once we have a clear picture of the issues directly effect the solution and potential outcomes

Adopting network thinking evolves not only ourselves but all of our interactions at work and home.

The amount of confirmation and negativity bias used by leaders to sway personnel to their point of view is alarming some days. In a meeting they may even have someone pull up data and looking at one data point tell everyone how it shows their supposition is correct. Occasionally, someone who has some inclining of… Read More

No matter where we are at along the spectrum of managing our lives, we all have the capacity to become the masters of our biz