An experienced auditor uses this tool to elicit more information than necessary. Quality engineers use it during investigations of anomalies to bring pertinent information to the surface. Quality inspectors use it during source inspections at a supplier to give the space for details not captured in the paperwork. And, quality managers use this tool to… Read More
Poor Timing
Timing our actions to address deficiencies as soon as they are perceived is more effective than waiting until we think a problem exists. The difficulty is in the perceptions of those that lead, including our leadership of our own lives. Today, I had an executive “help” me with the backlog we have in inspection. This… Read More
Business of You 