A Divorce From Work

‘It’s better to have loved and lost than never loved at all.” –Alfred Lord Tennyson This is true of any relationship including our bodies, minds, friends, lovers and yes even our work. I’ve been struggling with what and how to write about recent events at work. In the last few months, I lost a love… Read More

The Unspoken Quality Tool

An experienced auditor uses this tool to elicit more information than necessary. Quality engineers use it during investigations of anomalies to bring pertinent information to the surface. Quality inspectors use it during source inspections at a supplier to give the space for details not captured in the paperwork. And, quality managers use this tool to… Read More

Knowledge Bullies & System Prophets

The amount of confirmation and negativity bias used by leaders to sway personnel to their point of view is alarming some days. In a meeting they may even have someone pull up data and looking at one data point tell everyone how it shows their supposition is correct. Occasionally, someone who has some inclining of… Read More