The Unspoken Quality Tool

An experienced auditor uses this tool to elicit more information than necessary. Quality engineers use it during investigations of anomalies to bring pertinent information to the surface. Quality inspectors use it during source inspections at a supplier to give the space for details not captured in the paperwork. And, quality managers use this tool to… Read More

Scope This!

The scope of our attention determines our reality. We create more work than necessary and hubris when our scope of attention extends into details not mattering to our particular task or intention. We create uncertainty and fear of the unknown when our scope of attention does not include the pertinent details for our task or… Read More

Our Only Certain Appointment

We all have an appointment with death. Unfortunately, none of us know when or where our death will occur. This can make our lives infinitely enjoyable or dreadful depending on our perspective on the the life we have. For my two beagles, an appointment has been made. Like me, they have now idea it is… Read More