An experienced auditor uses this tool to elicit more information than necessary. Quality engineers use it during investigations of anomalies to bring pertinent information to the surface. Quality inspectors use it during source inspections at a supplier to give the space for details not captured in the paperwork. And, quality managers use this tool to… Read More
Tyranny of Certainty
Intolerance of ambiguity is a reflection of an authoritarian mindset. Being certain is comfortable. It’s the easy path through the dark woods of life. It’s a defense mechanism against the truth of the unknown. Assuming we know why things are the way the way they are creates a barrier to the truth that is continually… Read More
Business of You 