The Unspoken Quality Tool

An experienced auditor uses this tool to elicit more information than necessary. Quality engineers use it during investigations of anomalies to bring pertinent information to the surface. Quality inspectors use it during source inspections at a supplier to give the space for details not captured in the paperwork. And, quality managers use this tool to… Read More

Designing Future Happiness

I came across a quote on Tumblr that was interesting.  “Happiness is not something you postpone for the future; It is something you design for the present.”  I asked myself, “have I designed my present happiness” and “am I designing my future happiness?” Looking back, I intended to be where I’m at, not specifically mind… Read More