Embrace the Mistakes

My wife has been working with our daughter on the importance of going through the grading of her homework when the teachers give it back.  Of course, our daughter doesn’t like it when she’s wrong. Most people don’t.  She take’s it personally and gets down on herself.  Being wrong is a misconception and to take… Read More

Observing and Orienting Ourselves

Most of my posts follow the same structure. There’s an observation followed by an orientation to the idea of managing the business of you.  This approach illustrates the first two steps of a process we all follow when awake.  We observe or experience what’s happening around us.  We naturally orient our experience to our map… Read More

Do you know the roots of your issues?

Without knowing the cause of our issues it’s really hard to make changes last beyond our attention spans.  As indicated in the previous post, the first step in correcting a problem is to contain the situation so there are no further negative impacts.  The second thing to do is seek an understanding of why the… Read More

Thinking about our Roots

Root Cause is a way of thinking that allows us to continually improve complex systems with both manageable and emergent properties.  It implies an ordered sequence of events.  However, having worked many root cause analyses as a quality engineer, within complex and even simple systems the causal chain is not linear, direct and easy to… Read More