Do you know the roots of your issues?

Without knowing the cause of our issues it’s really hard to make changes last beyond our attention spans.  As indicated in the previous post, the first step in correcting a problem is to contain the situation so there are no further negative impacts.  The second thing to do is seek an understanding of why the… Read More

Minding Our Leadership Gap

Last time we spoke of feedback through auditing, interviews, and the like.  Even going to the doctor is a form of feedback albeit less formal than audits or interviews.  However, I know some folks who are just as stressed out by doctors as interviews and audits.  We also spoke of the leadership gap between what… Read More

Do you have a leadership gap?

I’m a division quality manager and helping the organization prepare for an audit.  Next week we are being re-certified to the requirements of AS9100, the world-wide Aerospace Business/Quality Management System Standard.  Stress rises for many people when they are interviewed during an audit.  An auditor who you don’t know comes in and asks questions about… Read More